Homeseer fungerer bedre uten Z-Net aktivt

[Moskus]

Jeg hadde ikke klaget så mye hvis de nå bare lagde egne EU interfacer med restore-funksjon, men siden de selv bruker UZB er det ingen unnskyldning for å ikke fikse det. 

[myrene]

Da er jeg oppe og kjører igjen, så problemet er løst for denne gang. Fikk ett Image fra den gangen HomeSeer hadde tilgjenglig for nedlasting.

[myrene]

Da var neste spørsmål, hvordan kan jeg ta backup av Z-Wave fra Z-Net, og legge dette inn på en AeoTec pinne?

Går det å sette opp ett sekundært nett på samme maskin, og sende det direkte til AeoTec pinnen?

[myrene]

Dette er svaret fra HomeSeer

Matt Cave commented:

Please note that the change in compatibility of backing up and restoring Z-Wave networks for EU interfaces was not a change on our end, rather it was a change in the firmware of the UZB interfaces. We currently have a report where we are tracking users who experience this issue and I will add your feedback to that report. 

I took a look into the cost of shipping a replacement micro SD card and it is a bit expensive, we offer a 1 year warranty on hardware which is honored by our vendors, is your Z-Net within the 1 year warranty? If so, I recommend reaching out to the vendor you purchased it from for an exchange. 

Support changed the status to Waiting for customer.

[myrene]

Her er tilbakemeldingen fra HomeSeer og mitt svar

 

Matt Cave commented:

Please note that the change in compatibility of backing up and restoring Z-Wave networks for EU interfaces was not a change on our end, rather it was a change in the firmware of the UZB interfaces. We currently have a report where we are tracking users who experience this issue and I will add your feedback to that report. 

I took a look into the cost of shipping a replacement micro SD card and it is a bit expensive, we offer a 1 year warranty on hardware which is honored by our vendors, is your Z-Net within the 1 year warranty? If so, I recommend reaching out to the vendor you purchased it from for an exchange. 

Support changed the status to Waiting for customer.

 

Jan Myrene
02:08 (for 0 minutter siden)
til hs

Still, this is not according to a Norwegian law, that says 5 years of support.
Anyway, you still use this support for US users, why not for the EU users?

This will  be a disaster for your system in Europe.

Regards
Jan Myrene
 

[myrene]

Siste info fra HomeSeer support

 

Matt Cave commented:

The change in the compatibility of backups in the UZB interfaces is the result of a change in firmware from the manufacturers of the UZB sticks. We are currently tracking feedback about this and I have added yours to our bug report. I understand that this is an important feature and have also encouraged developers to prioritize it.

[Moskus]

Med andre ord: ALLE HomeSeer-brukere i Europa burde sende dem en epost!