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Information to users with a third-party integration to Verisure
Our system indicates that you are using a third-party integration to connect to Verisure functionality. If this is not the case, you can ignore this email. Otherwise, please continue reading.
Third-party integrations are not an officially sanctioned way to connect to Verisure. However, we hope that you are happy with the functionality provided through MyPages and Verisure app and will continue to use it. This email contains instructions for how to use third-party integrations together with 2-step verification.
Our goal is to keep our customers safe and secure. This includes maintaining a high security level for your Verisure account and reduce the risk of unauthorized access.
In the next couple of weeks, we will therefor introduce 2-step verification for all logins to MyPages and the Verisure app.
Once 2-step verification is enabled for your account, you will need a one-time code in addition to your username and password.
Preparation for 2-step verification
Please complete the following steps to prepare for 2-step verification.
Go to Account in MyPages to check that your registered phone number is correct.
Make sure that all users with access to your Verisure system have their own Verisure account.
If there are users who share accounts, please ask the system owner or administrators to create individual accounts for them. This is done under Users in My Pages.
It is very important to have individual accounts with the correct phone number for each user. It ensures that the verification code is sent to the correct user and device at login.
If your alarm system is connected to the Verisure Monitoring Center, it also makes sure that the Verisure first responders can reach you in case of an emergency. This is especially important if you use mobile SOS services such as Verisure Guardian.
How does 2-step verification affect third-party integrations with Verisure?
When 2-step verification is enabled, your connection through the third-party integration might stop working. Please note that if you disable 2-step verification, the risk of unauthorized access to your account is increased.
Follow these steps to restore the connection:
Log in to MyPages with your username and password. Enter the verification code when you receive it.
Go to Account and Subscription > Account > Login credentials > Disable 2-step verification
Follow the instructions to disable 2-step verification.
In order for us to get valuable input for potential future improvements for users that have a 3rd party integration to Verisure, we have created a short survey as part of the Disable 2-step verification steps.